Service, Parts, Maintenance & Training are Included in Your Plan

ICE Cobotics is a technology and cleaning solutions company working to improve wellbeing worldwide. We design and manufacture autonomous and non-autonomous floor cleaning equipment through our affordable, all-inclusive monthly subscription, giving you access to real-time data and support from our service team. The result is greater efficiency, happier workers, and healthier environments.

Our machines are assembled in-house at our manufacturing facility in DongGuan, China, and distributed from our U.S., China, and European offices.

They last for so long! The average lithium-ion battery tracks about 6500 hours of run time. This is is about 8 times longer than lead acid or AGM batteries. There are even some ICE Scrubbers that have been running on the same battery pack for over 7 years. Crazy!

We track alerts, troubleshoot, and diagnose remotely, through the i-Synergy portal. Should (pro-active) maintenance be necessary, we send a licensed technician to your location to get your equipment back up and running as quickly and efficiently as possible.

Our autonomous equipment is powered by i-Synergy

For starters, each machine is equipped with an emergency stop button, plus flashing lights to indicate when the equipment is in motion. Beyond that, each specific machine has various specialized safety features that you can read more about HERE.

Each of our intelligent sweepers and scrubbers comes complete with ICE Cobotics’ i-Synergy technology. i-Synergy is a cloud-based fleet management software that can be accessed from any location on any wireless device through our customized portal.  

i-Synergy can be accessed from anywhere on any device connected to the internet through our customized portal.

You can access i-Synergy through our Client Portal. For more support contact our Client Care Team.

Through our fleet tracking technology and software, end users can track the use of equipment including days, times, and frequency of use. Because of this fleet tracking software, end users can “confirm” the cleaning has been done and report results to applicable persons.   

The simple answer: Fleet Tracking means you are able to track your equipment from a remote location, check on productivity, and monitor where your machines are being used and by whom. Our Intelligent Equipment line comes with i-Synergy fleet management software. 

A cobot is a collaborative robot and is designed to work alongside staff by taking on repetitive tasks like floor cleaning. A cobot frees up staff to focus on other high-priority tasks and to focus on delivering the best service possible.

Cobi 18 is designed to work on all hard flooring surfaces including hardwood, ceramic, concrete, PVC, marble, granite, artificial marble, epoxy and more.

Cobi 18 excels in its ease of use due to the simple user interface (UI) and the quick and easy steps required to deploy it. Check out our quick start guide to learn more below:

Depending on the cleaning power mode that is chosen, Eco or Max mode, Cobi 18 works 1.5 – 2 hours.

Depending on the complexity of the environment and the cleaning power mode selected, Cobi 18 can clean up to 800 sq/m per hour.

The cleaning path of Cobi 18 is 18.8 inches, or 48 centimeters.

That depends on the intensity of usage. The brushes, squeegee and dust mop will need to be changed at variable times depending on how often Cobi 18 is used.

To keep the cleaning performance of Cobi 18 at a high level, daily and weekly maintenance is required. In our Client Portal we provide maintenance videos demonstrating easy maintenance tips for Cobi 18. We also have a Maintenance Wall Chart available. The wall chart demonstrates, in one view, how to maintain Cobi 18.

Yes, you can create up to 6 cleaning routes per home location code. You can number them to know the difference. Cobi 18 is delivered with 10 home location codes. That means you can save 60 routes total.

When selecting the route, you can choose and switch to the power mode, ECO or MAX, for that route to use.

A custom route is mapped by the user based on the facility and the desired cleaning path. Once the route is mapped and saved, Cobi can be deployed to clean this specific route autonomously.

Auto-Fill mode allows the user to teach Cobi the perimeter of the space. Once the perimeter is mapped, Cobi will autonomously fill in the center of the space for cleaning. As with all routes, once it is saved, Cobi can be deployed to clean the entire route autonomously.

No, Cobi 18 is not capable of recording sound.

Cobi 18 needs the support from an operator to charge the battery and fill or empty the water tanks. Cobi 18 is not supplied with a docking station.

Cobi 18 can provide measurable savings by increasing cleanliness and efficiency in time. This is a matter of practical specifics and needs to be calculated. Our sales team can help you with this by using an ROI calculator based on credible principles. Through our fleet management software, we can provide usage information and target metrics that empower customers to understand the effectiveness and efficiency of their Cobi 18 fleet deployments. This information gives customers insights into the value and adoption of the solution.

Yes, once Cobi 18 is trained on routes, it can be deployed to run, and operate autonomously.  Cobi is a “cobot” meaning that while it runs autonomously, it requires a human to set it up and then maintain it. A human counterpart is necessary for charging the battery, cleaning the brushes, adding and removing water and replacing the dust mop. Cobi is intended to be an interactive experience that supports staff in executing daily cleaning tasks and accomplishing other higher-priority responsibilities.

Updates are pushed automatically over the 3G/4G network, so you do not have to worry about it. Email notifications are sent to you for each of these updates, explaining changes and how to ensure proper usage. Any ongoing Cobi 18 service is not affected, and the updates take effect automatically the next time Cobi 18 is powered on.

No, Cobi 18 runs only on 3G/4G networks to avoid other edge devices on customers’ secure network.

The highly sophisticated navigation system enables Cobi 18 to navigate around large obstacles (such as escalators), reflective surfaces (such as mirrors and glass), and sunlight and other bright light conditions.

Cobi 18 may tip or fall over if running on or too close to steps, angled floor, or uneven surfaces. Grooves between floors, grates or other lids, escalators, elevators, moving walkways, braille blocks, and thick rugs should be avoided while mapping routes. If there is a risk of Cobi entering such an area along its route, please either set a physical barrier to block it, or ensure Cobi is supervised while it is running. If Cobi enters a vertical or horizontal transportation mechanism (e.g., escalator, moving walkway) there is a risk of it falling on, blocking, or falling down the space and damaging the structure, or unit itself.

To avoid “Path is Blocked” and “Robot Is Off Path” situations, please make sure Cobi 18’s path is clear of obstacles such as chairs, trash cans, recycling bins, etc. Cleaning sensors regularly will help avoid false detections.

Cobi 18 gives you an overview of all the routes it runs, including when they were run, how long they took, and a map outlining both the trained and autonomously run routes. This provides you with confirmation of the cleaning operations to take the guesswork out of where, when, and how your floors have been cleaned

Admin users can simply view the details of their fleet from a remote location in i-SYNERGY. All you will need to do is log into your account and click into the sites you oversee. With i-SYNERGY you monitor your entire fleet, gain valuable insights, and empower your staff to expand their scope of work through our advanced technology.

Yes, you can switch to the time periods you want to see.

You can see several metrics including route maps, total run-time, time spent route training, time spent running autonomously, area covered (square meters/feet), distance covered (meters/feet), number of assists, type of assists and data for ROI information.

Most data/metrics are available to download

The cleaning data from Cobi 18 can be viewed through the i-SYNERGY Client Portal.

The cleaning data from Cobi 18 is owned by the owner of the subscription to Cobi 18.

No, we do not sell the data coming from Cobi 18.

No, Cobi 18 only collects environment, cleaning, and operational status data. The image data collected by the camera is immediately converted into 2D dot cloud data for navigation.

Yes, Cobi 18 is GDPR compliant. The cloud data for navigation processing is not able to identify a natural person or environmental detail. Following the General Data Protection Regulation (GDPR), all data is securely transmitted to a local cloud storage based on each region where Cobi 18 is operating. For more information see our security and safety sheet.

The operating system uses hybrid VSLAM technology which takes the best attributes of LiDAR SLAM and VSLAM in combination with other sensors to instantaneously create point cloud maps that represent the environment and different types of objects more accurately. These are used to determine the best navigation route possible.

We collect sensor data (2D) based on serial number of the machine (separate from customer information), to ensure client-specific reports and analysis are provided. Cleaning analytics to provide you with the best experience possible.

The data is stored both in the cloud and locally on Cobi 18. Map data and images that are triggered by an assist or emergency button press are uploaded to our cloud-based platform, located in the European Union, to safely secure data. When you subscribe, you own the data.

The 2D point cloud data for navigation processing is not able to identify a natural person or environmental detail. Your data collected and saved adhere to the strong General Data Protection Regulations (GDPR).

ICE Cobotics’ service employees only have access to data to help provide services related to the use of the product, such as customer care and troubleshooting. Customers also have access to their Cobi 18 data through the Client Portal and i-SYNERGY system.

The data is used to provide our customers with insights into cleaning operations, including business value, optimization, and confidence in clean, and for services related to your operation of Cobi 18. The data is also used to inform performance improvements made to our products.

The data is removed from the unit and the cloud.

Data provided by the customer is owned by the customer and data generated through use of Cobi 18 is owned by ICE Cobotics.

No, Cobi 18 only collects imaging used to avoid structures and obstacles. The information is captured through 2D dot cloud point and is strictly dot images of anything in the cobot’s path. There are no details related to specific characteristics of humans or writing on walls or other documents. Cobi’s 3D camera is also angled downwards to capture only depth information.

There are several reports that come out of the box. A ‘performance report’ is available through Clean Score. An ‘overview report’ that includes usage coverage and time, assists, and number of routes run. A ‘route run report’ provides information on the routes run by Cobi 18.

Yes, the i-SYNERGY /Client Portal system can help you to create your own reports.

On Cobi 18 you can receive several operational notifications. Some examples are: "solution tank empty" "full recovery tank" "battery conditions" and "route operation."s.

By using the UI-screen on Cobi 18 you can manage your notifications.

Depending on your busines we do both. We truly believe that subscription is the way to have a better business, but understand the need in certain cases to have ownership of a cleaning solutions. Our specialists can help to make the right decision with focus on your cleaning operations and needs.

Well, how should we say this, because you'll save money on total cost of ownership, you'll experience great service from our team, you'll have access to regular software updates (and let's be honest, those can be really costly), and you'll gain a trusted partner becuase we have stake if the equipment with you! We're not going to leave you hanging!

You must insure Cobi 18 against damage and theft. Like other assets in a company.

A Cobi 18 subscription is customized and set up to meet the specific requirements of the client. The subscription must therefore fit. In the exceptional case that the subscription no longer fits, it is possible to move Cobi 18 to another location of the client. ICE Cobotics can support you to execute. Any other reason to cancel the subscription is a matter of joint consultation.

The subscription contract for Cobi 18 is hassle-free and includes: Cobi 18, i-SYNERGY fleet management and data analytics, virtual resource center, repairs and replacement parts, consumables (limited) and customer support.

Our subscription price varies by region and length of contract based on the customer needs. Please schedule a meeting with an Account Manager to discuss pricing via our contact form.

During subscription you have a full warranty for Cobi 18.

Our terms of use can be found on our website at icecobotics.com/terms-of-use for any questions you may have.

ICE Cobotics offers a long-term lease through its subscription service. Instead of having to make a large upfront payment on equipment, you can lease the cleaning machine for a set amount of time, pay a set monthly payment, and enjoy the added benefits of continued service provided by us. 

Almost all parts are included. You will be responsible for purchasing and replacing your consumables at your discretion.

Consumables range in pricing depending on size

Our subscriptions policy is flexible. If you are not completely satisfied with the equipment you can return it within 60 days--just reach out to your Client Care representative for help.

We do our best to get your equipment to you within 3-5 business days.

First let us start by saying, isn't technology great! We have a series of training videos on our Client Portal, which can be accessed online, as well as Client Care team that loves to do (virtual) trainings. We are here for you to have the best cleaning operations!

This is important to guarantee optimum usage of your cleaning solution. Our Client Portal and Client Care Team can help you with this.

You'll want to reach out to your Client Care representative to discuss setting up a return--they'll be able to support you through this.

We hope we never have to, but yes, we offer swaps so you have the best cleaning operations!

Consumables can be ordered through ICE Client Portal/Customer Care.

Repairs are included in the Cobi 18 subscription package. In need of service fill out our support form on the ICE Client Portal/i-SYNERGY app. We respond within SLA timeframes and swap out your unit if needed. Please have your Cobi 18 machine number ready for us when we contact you.

For the deployment of Cobi 18 we are here to support you. Cobi 18 is developed to operate easily by using the most user-friendly interface. We have deployment videos and quick start wall charts available for you on our website/ICE Client Portal to help you get started.